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Last Updated: 10 July 2026
 

Cancellations

Orders may be cancelled before work has begun.

If work has already started, charges may apply for any work completed.
 

Returns

As our services involve the conversion of customer-owned media, there are generally no physical products to return other than your original tapes and any digital media supplied.

Please inspect your order upon receipt and contact us promptly if you believe there is an issue.
 

Refunds

We strive to provide a high-quality service. If you believe there has been an error with your order, please contact us as soon as possible so that we can investigate.

Where appropriate, we may offer:

• A correction of the work carried out

• A replacement USB or DVD if found to be faulty

• A partial or full refund where required by law or where we determine this is appropriate
   

Please note that we cannot offer refunds because the quality of the original recording is poor due to age, damage or deterioration that existed before conversion.
 

Faulty USB or DVD

If a USB drive or DVD supplied by Trafford Tape Transfer is found to be defective due to a manufacturing fault or an issue with our service, please contact us and we will arrange a suitable resolution.
 

Contact Us

If you experience any issues with your order, please contact us and we will do our best to resolve the matter quickly and fairly.